Welcome to Arabian Ventures Tourism (AV Tourism). By using our website, booking travel services, or engaging with us as a travel operator and destination management company (DMC), you agree to the following terms and conditions. These terms aim to ensure a smooth and transparent experience for all users.

 

1. General Information

Arabian Ventures Tourism (AV Tourism) is a leading travel operator that specializes in organizing tailor-made travel experiences for destinations including Dubai, Europe, London, Scandinavia, Bali, Turkey, Australia, New Zealand, Sri Lanka and India. Our services range from customized travel packages to visa processing, accommodation, excursions, and transportation. By using our services, you agree to comply with these Terms and Conditions, which are designed to ensure transparency and reliability.

 

2. Bookings and Payments

Booking Confirmation: Bookings will only be confirmed upon the successful receipt of full payment and subject to availability. You will receive a confirmation email with all the relevant details once the booking is finalized.

Payment Methods: Payments can be made using major credit cards, bank transfers, or other secure online payment methods. Payment must be made in the currency stated at the time of booking. Any additional charges, such as foreign transaction fees, are the responsibility of the client.

Payment Deadlines: All bookings are subject to strict payment deadlines. Failure to complete payment within the prescribed timeframe may result in automatic cancellation of the booking.

Pricing Information: Prices listed on our website are subject to change due to exchange rate fluctuations, service fees, seasonal demands, and supplier costs. Any price changes will be communicated in advance whenever possible.

 

3. Cancellations and Refunds

Cancellation Policy: Clients may cancel their bookings in accordance with the specific cancellation terms attached to their travel package or service. Non-refundable components, such as visa fees or flight tickets, will be clearly communicated at the time of booking.

Refund Process: Refunds are subject to the individual policies of service providers (hotels, airlines, tour operators). Administrative fees or penalties may apply for cancellations or changes. Refunds will be processed in the original form of payment and currency.

Force Majeure: AV Tourism is not liable for cancellations, delays, or changes to travel arrangements caused by uncontrollable circumstances (e.g., natural disasters, political instability, pandemics). No refunds will be issued in such cases unless explicitly stated.

 

4. AV Tourism Responsibilities

Intermediary Role: AV Tourism acts as an intermediary between you and third-party travel service providers. While we strive to offer the highest standards of service, we are not responsible for third-party providers' actions, omissions, or performance, including airlines, hotels, transportation companies, or tour operators.

Visa and Travel Documentation: AV Tourism assists with visa facilitation and document preparation, but travelers are responsible for securing the necessary travel documents, such as visas and passports. AV Tourism is not liable for any issues arising from improper or delayed documentation.

Itinerary Modifications: We reserve the right to make adjustments to your itinerary if circumstances arise that are beyond our control or if the change benefits the traveler’s overall experience. We will notify clients as soon as possible regarding any such modifications.

 

5. Traveler Responsibilities

Accurate Information: Clients must provide accurate personal information during the booking process. Incorrect or misleading information may result in denied services, booking cancellations, or travel disruptions.

Legal Compliance: It is the responsibility of travelers to familiarize themselves and comply with the legal requirements, customs regulations, and entry laws of the destination country. AV Tourism is not liable for legal issues arising from non-compliance with local laws.

Health and Fitness: Clients must ensure they are medically fit to travel and participate in the activities outlined in their itinerary. AV Tourism will not be responsible for any medical or health-related issues during the trip.

 

6. Travel Insurance

We strongly recommend that clients purchase comprehensive travel insurance. Travel insurance should cover trip cancellations, medical emergencies, lost luggage, theft, and any other travel-related risks. AV Tourism is not responsible for any losses incurred due to inadequate insurance coverage.

 

7. Use of Website

Accuracy of Information: While we strive to maintain accurate and up-to-date content on our website, occasional errors or omissions may occur. AV Tourism is not liable for any typographical errors or inaccuracies in website content.

Intellectual Property Rights: All website content, including images, text, logos, and design, is the property of AV Tourism. Unauthorized copying, reproduction, or distribution of any website material is strictly prohibited.

Prohibited Website Use: Users are forbidden from engaging in activities that could harm the website, including hacking attempts, unauthorized data collection, or fraudulent activities.

 

8. Limitation of Liability

AV Tourism, its employees, and affiliates are not responsible for any damages, losses, injuries, or claims resulting from the use of our services. This includes, but is not limited to, personal injury, property damage, financial losses, or disruptions caused by unforeseen circumstances.

 

9. Governing Law

These Terms and Conditions are governed by the laws of the United Arab Emirates. Any legal disputes arising from the use of our website, services, or travel arrangements will be adjudicated in UAE courts.

 

10. International Travel Destinations

AV Tourism provides travel services to several global destinations, including Europe, Scandinavia, Turkey, Bali, Australia, New Zealand, India, and London. Each destination may have unique entry requirements, health protocols, or legal regulations. Travelers are responsible for familiarizing themselves with these regulations prior to travel.

 

11. Changes to Terms and Conditions

AV Tourism reserves the right to modify or update these Terms and Conditions at any time. Changes will be posted on our website, and your continued use of our services signifies your acceptance of the revised terms.

 

12. Contact Information

For any inquiries or further clarifications regarding these Terms and Conditions, please contact us at:

Arabian Ventures Tourism (AV Tourism)
Email: info@avtourism.com

By using AV Tourism's website and services, you confirm that you have read, understood, and agreed to these Terms and Conditions. We look forward to offering you memorable travel experiences across Dubai, Europe, Scandinavia, Turkey, Bali, India, Australia, Sri Lanka and beyond. AV Tourism remains committed to delivering exceptional service and ensuring customer satisfaction at every step of your journey.