Arabian Ventures Tourism LLC (“AV Tourism”) is committed to protecting the privacy and security of our customers’ personal information while ensuring transparency in our booking, cancellation, and refund processes. This policy explains how we collect, use, and protect personal information, as well as the terms governing cancellations, amendments, and refunds for travel services booked through our company.

By accessing our website, making bookings, or using our services, customers agree to the terms outlined in this Privacy and Refund Policy.

1. Information We Collect

When customers interact with AV Tourism, we may collect certain personal and transactional information necessary to provide our travel services.

1.1 Personal Information

We may collect the following details:

• Full name
• Email address
• Contact number
• Residential address
• Passport details and identification documents
• Nationality and date of birth where required for travel documentation

These details are required to process bookings, travel arrangements, and documentation services.

1.2 Payment Information

To process payments for travel services, we may collect:

• Credit or debit card details
• Billing address
• Payment transaction details
• Payment confirmation records

All payment transactions are processed through secure payment systems including providers such as Network International.

1.3 Travel Information

For the purpose of booking travel services, we may collect:

• Flight booking details
• Hotel reservations
• Tour and excursion preferences
• Visa application documents
• Special travel requirements or requests

1.4 Technical Information

When customers visit our website, certain technical data may automatically be collected, including:

• IP address
• Browser type
• Device information
• Date and time of access
• Website usage and browsing activity

This information helps improve website functionality and customer experience.

2. How We Use Customer Information

The information collected may be used for the following purposes:

2.1 Travel Service Fulfillment

• Processing travel bookings and reservations
• Issuing booking confirmations and travel documents
• Coordinating services with airlines, hotels, and travel partners

2.2 Customer Support

• Responding to inquiries and requests
• Providing booking updates and travel assistance
• Managing customer service communications

2.3 Website and Service Improvements

• Enhancing website performance
• Improving customer experience
• Analyzing service usage and customer behavior

2.4 Marketing Communications

With customer consent, AV Tourism may send:

• Promotional travel offers
• Holiday package updates
• Travel newsletters and destination information

Customers may opt out of such communications at any time.

2.5 Legal and Regulatory Compliance

Customer information may be used to:

• Comply with applicable laws and regulations
• Respond to lawful requests from government authorities

• Fulfill regulatory requirements

3. Sharing of Customer Information

AV Tourism may share customer information only when required to provide travel services or comply with legal obligations.

3.1 Travel Service Providers

Information may be shared with trusted partners such as:

• Airlines
• Hotels and resorts
• Tour operators
• Transportation companies
• Visa processing authorities

3.2 Payment Service Providers

Payment-related information may be processed through secure financial service providers including:

• Network International

3.3 Legal Requirements

Information may be disclosed if required by law, regulatory authorities, or court orders.

4. Cookies and Website Tracking

Our website may use cookies and tracking technologies to enhance user experience.

Cookies help to:

• Analyze website traffic and usage
• Store user preferences
• Improve website performance
• Provide personalized browsing experience

Users may disable cookies through their browser settings if desired.

5. Data Security

AV Tourism implements appropriate technical and organizational measures to safeguard personal information.

Security practices include:

• Secure servers and encrypted communications
• SSL protection for online transactions
• Controlled internal access to sensitive data
• Secure payment processing systems

Despite strong safeguards, no digital system can guarantee complete security against all cyber threats.

6. Customer Rights

Customers have the right to:

• Request access to their personal data
• Request correction of inaccurate information
• Request deletion of personal data where permitted by law
• Opt out of marketing communications

Requests can be submitted through our customer support channels.

7. International Data Transfers

As a global travel service provider, AV Tourism may transfer personal data to service providers located in other countries where travel services are delivered.

8. Third-Party Websites

Our website may contain links to external websites. AV Tourism is not responsible for the privacy practices or content of third-party websites. Customers are encouraged to review the privacy policies of those websites before providing personal information.

9. Force Majeure and Extraordinary Circumstances

AV Tourism shall not be held responsible for disruptions, cancellations, delays, or service limitations caused by circumstances beyond our reasonable control.

Such circumstances may include:

• War or armed conflicts
• Political instability or geopolitical tensions
• Government travel restrictions or border closures
• Natural disasters such as earthquakes, floods, or storms
• Pandemics or public health emergencies
• Airline or supplier operational disruptions
• Strikes, civil unrest, or transportation interruptions

In such cases, AV Tourism will make reasonable efforts to assist customers with rescheduling, travel credits, or alternative arrangements based on the policies of airlines, hotels, and service providers.

10. Refund and Cancellation Policy

AV Tourism aims to maintain transparency in all travel bookings and cancellations.

10.1 General Refund Guidelines

Refunds are processed according to the policies of airlines, hotels, and travel partners.

General conditions include:

• Refund requests must be submitted in writing
• Refund processing may take 7–14 business days after approval
• Refunds are issued to the original payment method
• Bank or payment gateway processing times may vary

10.2 Tour Package Cancellations

Cancellation terms for travel packages may include:

• 30 days or more before departure: Full refund (excluding service fees)
• 15–29 days before departure: Up to 50% refund
• Less than 14 days before departure: No refund

Promotional or discounted packages may be non-refundable.

10.3 Flight Ticket Refunds

Flight ticket refunds depend on airline fare rules.

• Non-refundable tickets may only qualify for airline credit
• Airline cancellation penalties may apply
• Refund timelines may take 30–60 days or longer

10.4 Hotel Booking Refunds

Hotel booking refunds depend on the hotel's cancellation policy.

• Non-refundable rates are not eligible for refunds
• Refund eligibility depends on the selected rate conditions

10.5 Booking Amendments

Changes to confirmed bookings may include:

• Travel dates
• Passenger names
• Hotel room types
• Destinations or travel arrangements

Additional charges may apply depending on supplier policies.

10.6 Force Majeure Refund Situations

In cases of extraordinary events such as:

• War or geopolitical conflict
• Government travel bans
• Natural disasters
• Pandemic situations
• Airline or supplier operational disruptions

refunds or travel credits will depend on the policies of the respective service providers.

AV Tourism will assist customers in securing refunds or rescheduling options wherever possible.

10.7 Non-Refundable Situations

Refunds will not be issued for:

• No-show bookings
• Unused services without prior cancellation
• Fraudulent bookings
• Violations of visa or travel regulations

10.8 Refund Request Process

To request a refund, customers must provide:

• Booking reference number
• Passenger name
• Reason for cancellation

Refund requests should be submitted to:

info@avtourism.com or Reservations@avtourism.com

11. Updates to This Policy

AV Tourism reserves the right to modify or update this Privacy and Refund Policy at any time to reflect operational, regulatory, or legal changes.

The updated policy will always be available on our website.

12. Governing Law

All services and transactions conducted through AV Tourism are governed by the laws of the:

• United Arab Emirates

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Arabian Ventures Tourism LLC (AV Tourism)
Email: info@avtourism.com

This Privacy Policy was last updated on 10 March 2026.

By using our website and services, you agree to the terms outlined in this Privacy & Refund Policy.